Whitby Group Practice

Complaints

We are committed to doing our very best for patients at all times. However, we are aware that circumstances may arise where patients would wish to make a complaint. We offer an informal in-house complaints procedure, and using this procedure does not in any way affect patients' right to complain to North Yorkshire Health Authority if they wish. Patients are referred immediately to our practice manager who will give full details of our procedure and help investigate the problem.

There may be issues and suggestions about the services we provide that are not complaints, but that patients would wish to bring to our attention. Please feel free to email us if you wish.