Repeat Prescriptions

Including online prescription ordering service

Repeat prescriptions are ready for collection at our dispensaries 24 hours after ordering (ie next working day; doesn't include weekend or Bank Holidays).

Patients can order repeat prescriptions by ticking the relevant item on the tear off slip that came with the previous prescription and handing it in, or posting it, to the surgery.

Alternatively they can phone the dispensary;

We also offer online prescription ordering, which can be done securely (requires you to request registration details personally from the practice first) or via email. We would recommend our patients to opt for secure online prescription ordering because if our email server goes down then an email request may not get delivered. Furthermore, when you register for secure prescription ordering, you can also book appointments to see your doctor online, and this cannot be done by email.

Dispensing policy

NHS regulations mean that any patient who lives within one mile of a chemist shop has to get their medicines dispensed by a chemist (any chemist, not necessarily the nearest one). Some chemists arrange to order and pick up their customers' prescriptions and may deliver to some elderly or housebound customers. These services, if offered, are the responsibility of the chemist, not Whitby Group Practice.

Patients who live more than a mile from a chemist can collect their medicines from the practice's dispensary. This is also the case for temporary residents (ie patients visiting the area who need treatment before they can see their own doctor).

For most of our patients this means that if you live in Whitby town you need to get your medicines from a chemist but we can dispense for most other patients living in the surrounding villages and countryside.

We hold stocks of common treatments, but where we do not stock an item it can be ordered for the next day or you can take your prescription to a chemist's shop. The important exception to this is that we do not dispense controlled drugs for the treatment of addiction (eg methadone).

Policy about quantities

With a small number of exceptions, such as contraception & hormone replacement therapy, we  prescribe ongoing medication in 28 day amounts, which has been shown to reduce wastage for the NHS (this is common practise). Patients who are not exempt from prescription charges should consider purchasing a pre-payment certificate if they are on 2 or more regular prescriptions.

On-line prescription service

Please click on the relevant link below to send an email requesting your repeat prescriptions. Please remember to include your name, address, date of birth, patient number (on the right side of your repeat prescription form) and the names & strengths of all the medicines you are requesting.

Please click on the surgery where you will be collecting your repeat prescription. Please only use this for prescription ordering. If you wish to send us other correspondence, please use the link from the home page.

On-line prescriptions disclaimer.

Using the above links to order your prescriptions works by sending an email to our dispensary. It is thus theoretically possible that your request might be viewed by others. It is also possible that your request may be delayed or not reach us, but in the event of this happening we will do our best to help sort things out.

Secure online prescription ordering

Please visit our Emis Access page for information about ordering repeat prescriptions with a secure service, which cannot be viewed by others.